Return & Refund Policies

We understand your satisfaction is important, and we're here to assist with returns and refunds for Jocuu products. 

Please review the following information regarding our refund & return process:

Refund & Return Window: You have a 30-day window from the date of product receipt to request a refund and return the product. Unfortunately, if more than 30 business days have passed since your purchase, we won't be able to offer a refund, but we will still provide technical assistance.

Eligibility Criteria: To qualify for a refund, the appliance must be in its original condition, which includes retaining all original packaging, accessories, and manuals.

Refund Method: Refunds will be processed using the same payment method that was initially used for the purchase.

Exclusions: Shipping and handling fees are non-refundable. Additionally, products showing signs of damage, misuse, or inadequate packaging may not be eligible for a refund.

Refund Processing: Once we receive the returned appliance and conduct an inspection, we aim to issue your refund within a period of 7 to 10 business days.

30-Day No Reason Refund Guarantee:

Products in an undamaged condition with well packaged can be refunded within 30 days from the date of purchase.

365*3-Day Warranty for Quality-Related Issues:

If the product has any quality issues within the warranty time, you can contact us at and we will surely solve the problem timely.

We appreciate your trust in Jocuu products and hope this policy ensures a smooth and transparent refund experience. If you have any questions or concerns, please don't hesitate to contact our customer support team.

Thank you for choosing JOCUU. Your satisfaction is our priority!